Front Office Supervisor - Entertainment Hotel

Algemene omschrijving

This hotel has a great variety of entertainment possibilities at walking distance, attracting all different kinds of guests staying over for a night out in Amsterdam. As a Front Office Supervisor, you and your team serve as the first contact for the guests and you go the extra mile to create the optimal guest experience. You know how to enthusiastically manage your team of +/- 10 employees in by coaching and motivating them. You are a true hospitality rock star who inspires the team by acting as a role model. Additionally, you directly assist with the duties of your Front Office Manager and take over the Front Office when needed. It is a very dynamic role, giving you the opportunity to provide guests with the best possible service.

Are you looking for a new challenge with great development opportunities within an international hotel chain? Are you a hospitality passionate, ambitious and do you revel in ensuring a high level of guest and team satisfaction? Then I would like to get in touch with you!

This hotel has different types of rooms, a restaurant for breakfast & dinner and various meeting options. As a Front Office Supervisor you work operationally whilst coaching and motivating your team. You manage the Front Office Employees and are the first point of contact for guests. Besides that, your responsibilities include:

• Performing/coordinating and arranging all occurring Front Office tasks during the various shifts;
• Coaching and guiding the Front Office team;
• Executing and checking procedures and checklists where necessary;
• Dealing with questions/complaints from guests; if necessary, making decisions in consultation with the manager;
• Identifying points for improvement within the department and taking the initiative to take immediate action.

We are looking for:

• At least a completed MBO course (preferably in the direction of Hospitality);
• Excellent command of the English language (spoken and written);
• Experience within the hotel industry in a Front Office/Reception position;
• Spontaneous, guest and team-oriented with solid organizational skills;
• Knowledge of a PMS system.

The salary offered for this position is between €2300 - €2500 gross per month based on 38 hours. In addition, you will join a dynamic environment where you can be yourself and develop professionally. The following secondary conditions form the rest of the package:

• 25 vacation days based on full-time employment;
• Travel reimbursement from 5 km commute;
• Discounts on hotel accommodations;
• (International) growth opportunities within the chain.

How we'll proceed. Within four working days, we will let you know if you qualify for this position. We will schedule an introductory interview, either digitally or in-person. During this interview, we will inform you as fully as possible about the vacancy, the company and the rest of the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise, which makes them the ideal sparring partner for both the candidate and the client.

Gestelde eisen

We are looking for: At least a completed MBO course (preferably in the direction of Hospitality); Excellent command of the English language (spoken and written); Experience within the hotel industry

Uren

32-40 hours

Salaris

€2300 - €2500 per maand